Appointments can be booked by phone 03 9132 5128, at the clinic reception, or through our online booking system (Health Engine). Please have your personal details and preferred date and time ready.

Same-day or urgent appointments, Walk-in visits are accepted based on availability, however additional consultation fee may be charged. To avoid waiting, we recommend booking an appointment in advance.

Bring a valid photo ID, insurance card (if applicable), and any relevant medical records.

Waiting time may vary due to emergencies or complex consultations. We appreciate your patience and aim to minimize delays.

Please notify the clinic at least 8 hours in advance if you need to cancel or reschedule.

If you need to cancel your appointment, simply reply N to the reminder message.

Appointments canceled late or missed without notice may incur a cancellation or no-show fee of $40. This policy helps encourage responsible booking and allows fair access to appointments for other patients.

Medicare rebates do not cover the full cost of delivering modern medical care. Mixed billing helps us spend more time with our patients, invest in better services and systems, and continue providing safe, high-quality medical care.

Our clinic works with selected insurance providers. Coverage may vary by plan, so we recommend checking with your insurance providers and our front desk or bringing your insurance card for verification.

Patients without insurance can pay out of pocket. Our staff can inform you of the consultation fees before your visit.

Consultation fees depend on the doctor and the nature of the consultation. Our staff will be happy to inform you of the exact fee before your appointment.

Additional fees may apply for special services, procedures, laboratory tests or imaging. All charges will be explained to you in advance.

Payments are collected at the time of service. We accept cash, credit/debit cards, and bank transfer payment methods. Receipts will be provided upon request.

Our clinic issues official receipts and medical reports for insurance purposes. Please request these documents at the time of service, and we will prepare them for you. For retrospective insurance report, please book an appointment with the treating doctor to discuss.

Please see details on website:
https://aimhealthdoncaster.com.au/encontactus/
Please note that certain procedures and services may have specific timings.

Yes, patient parking is available on-site. Please use the designated parking areas, and inform reception if you need assistance.

Due to limited parking spaces at the clinic, we kindly ask that parking be reserved for elderly patients, patients with disabilities, pregnant women, and families with infants.

 We suggest parking on the side of Winston Drive (2-hour parking limit), which is a 3-minute walk to the clinic.

Please arrive on time & allow extra time for parking.

***Please follow Victorian traffic rules when parking***.

Our clinic is wheelchair accessible, with ramps, wide doorways, and accessible restrooms. Staffs are available to assist patients as needed.

Yes, you can usually request a specific doctor when booking an appointment, depending on availability. If your preferred doctor is fully booked, you can join the waitlist on Healthengine to be notified of any available appointments.

What medical services do you offer? We offer a wide range of medical services, including general consultations, preventive care, diagnostic tests, treatment of acute and chronic conditions, and referrals to specialists when needed.  For detailed services , please visit https://aimhealthdoncaster.com.au/enourservices/

Yes, we offer online and phone consultations for certain medical services, depending on the patient’s needs and the doctor’s availability. Please note that Medicare telehealth rules apply and eligibility requirements must be met.

Yes, we offer after-hour or urgent care services outside regular office hours. Additional call out fee applies, please call 0391325128 listen to the after hour message.

Some tests require fasting, while others do not. Your doctor or the lab staff will inform you in advance if fasting is needed and how long you should fast.

Test result times vary depending on the type of test. Some results are available the same day, while others may take a few days. Your doctor or the lab will let you know when you can receive your results.

We encourage you to make an appointment with doctor to discuss any test results. You can receive your test results in several ways: in person consultation at the clinic, through a phone consultation, depending on your condition and your needs.

Yes, You can request a repeat prescription at your appointment or online through Healthengine Scripts online 24/7. Your doctor will decide whether it is safe to approve a script request. Please note that a small prescription fee applies.

You can request a copy of your medical records by contacting the clinic. This may involve filling out a request form, providing identification, and choosing whether you want a digital copy or a printed copy. Processing time and administration fee may vary.

Yes, all your personal and medical information is kept strictly confidential. The clinic follows privacy laws and regulations to ensure your data is secure and only shared with authorized medical staff or as required by law.

Yes, someone else can collect your reports on your behalf, but they usually need to bring a written authorizationfrom you and a valid ID for verification.

If your symptoms get worse or become severe, contact your doctor immediately or go to the nearest emergency or urgent care facility. Do not wait for your next scheduled appointment if your condition is serious.

You can book a follow-up appointment by calling the clinic, using HealthEngine online booking portal, or asking at the reception before you leave after your current visit. It’s best to schedule it as soon as your doctor recommends.

In case of a medical emergency, call 000 request ambulance immediately or go to the nearest emergency department. You can also contact the clinic, but for life-threatening situations, emergency services should be your first step.

Our clinic uses a patient recall system to help you stay on track with your health. We may contact you through SMS, phone call, email, or Healthengine notifications when it’s time for a follow-up, review, or routine care.